At House of Solitaires, we strive to ensure our customers are completely satisfied with their purchases. Due to the nature of our products, we have the following policies in place:

1. No Return or Refund Policy

We do not accept returns or offer refunds on any items purchased from our store.

2. Exchange Policy

We are happy to offer exchanges on unused and unworn items within 7 days of receiving your order. To be eligible for an exchange, please ensure that the item meets the following criteria:

  • Be in original condition with all tags attached.
  • Not be tampered with or damaged in any way.
  • Include the original packing slip or receipt.

3. Non-Eligible Items

The following items cannot be exchanged:

  • Items that have been used, worn, or altered.

4. How to Initiate an Exchange

To initiate an exchange, please contact our customer service team within 7 days of receiving your order via:

Our team will provide you with detailed instructions on how to proceed with your exchange.